Question 1

What is Pull My Hair?

Accepted Answer

Pull My Hair is a premium hair care brand offering a range of products designed to provide smooth, frizz-free, and healthy hair. Our product line includes hydrating shampoos, conditioners, masks, and oils, all designed to nourish and improve the overall health of your hair.

Question 2

Are your products safe for all hair types?

Accepted Answer

Yes, our products are designed to be gentle and effective for all hair types. Whether you have curly, straight, fine, or coarse hair, our formulations hydrate, nourish, and enhance the overall appearance of your hair.

Question 3

What is Taninoplasty, and how does it relate to Pull My Hair?

Accepted Answer

Taninoplasty is a professional hair treatment that uses tannins, natural plant extracts, to deeply hydrate and smooth the hair, reducing frizz and enhancing shine. This service is part of the professional training and certification offered by Pull My Hair Academy, designed for hair professionals who want to offer Taninoplasty as a service in their salons

Question 4

How should I use your products?

Accepted Answer

For the best results, we recommend using our products as part of a complete hair care routine:
 • Shampoo: Apply to wet hair, massage into the scalp, and rinse.
 • Conditioner: After shampooing, apply a generous amount to your hair, focusing on the ends. Leave it on for 1-2 minutes, then rinse.
 • Hydrating Mask/Oil: Use the mask once a week or as needed for deep hydration. Apply the oil to damp hair for added moisture and shine.

Question 5

Where do you ship your products from?

Accepted Answer

Our products are shipped directly from our home-based location in Montreal to ensure personalized handling and care with each order. We ship within 48 hours Monday to Friday.

Question 6

Do you offer any guarantees or warranties on your products?

Accepted Answer

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used products. However, if your order is damaged or there is a mistake in the product sent, please contact us within 48 hours of receiving your items, and we will resolve the issue.

Question 7

Can I use your products if I have sensitive skin or allergies?

Accepted Answer

We recommend doing a patch test before using any new product to ensure it is suitable for your skin. If you have specific concerns or allergies, please review the ingredient list on each product or contact us for more information about our formulations.

Question 8

Can I use your products on colored hair?

Accepted Answer

Yes! Our hair care products are safe for color-treated hair and can actually help to maintain the vibrancy and health of your hair. Our hydrating formulas are designed to restore moisture and shine, which can help keep your color looking fresh.

Question 9

What are your products made of and where are they formulated?

Accepted Answer

Our products are made up of 97.55% natural ingredients, formulated right here in Canada. We are committed to being cruelty-free and vegan, ensuring that all our products are kind to both your hair and the environment.

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